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east coast car rentals - auckland airport car rental companies

east coast car rentals depot information

East Coast Car Rentals Rental Terms for travel between 01-Jul-2018 and 31-Dec-2024


Payment is made in full on arrival in New Zealand Dollars (NZD). We accept Visa and MasterCard Credit and Debit Cards, Eftpos, Cash and Travelers Cheques. Customers choosing to pay by EFTPOS, Cash or Travellers Cheques, it is compulsory for Loss Damage Waiver (LDW) to be accepted at the time of rental. A Visa or MasterCard Credit/Debit Card will also be required for security purposes.

NOTE: In all cases the credit card holder must be named as the main hirer and will be required to sign either the rental agreement or by prior approval, complete our credit card authorization form.

The use of Debit/Credit Card will incur a 2.5% surcharge on the full cost of the rental.

Holding Deposit
East Coast Car Rentals will pre-authorise an amount up to the chosen excess on the hirers credit card. The pre-authorisation amount will be held by your credit card issuing bank and will automatically be released by your bank. Please allow up to 28 days for the funds to be released by your bank. Debit Cards and International issued Credit Cards may take longer.

Hirers not using the credit card nominated for security as their payment method will automatically have the Loss Damage Waiver (LDW) added to their rental at the prevailing rate.

The use of Debit/Credit Card will incur a 2.5% surcharge on the full cost of rental..

Area of Use
You and any authorised driver must only use the vehicle on a road which is properly formed and sealed.

Vehicles may be taken to the South Island but must be returned to Auckland. Travel on the inter-island ferry is entirely at the renter’s risk. Vehicles are not to be taken on all beaches including Ninety Mile Beach, Coast Road to Russell, Lake Waikeramoana Rd SH 38 or any unsealed Roads. Vehicles are not to be taken above the snow line.

Travel on beaches or through streams, dams, rivers or flood waters is prohibited at all times.

NOTE: Travel to the South Island is not permitted from 1 May through to 31 October. Customers will be in breach of contract if travel to the South Island occurs during these dates.

Hirer's Liability
It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and those excesses are much higher. East Coast Car Rentals provides the following option to reduce your excess in the event of damage.

Windscreen and Tyre Cover
Windscreen and Tyre Cover protects the renter for damage to these items. Windscreen means "front" windscreen. Windscreen damage refers to chips, cracks or stars to the windscreen. "Tyre" means any one of the four tyres on the vehicle at any given time. Tyre damage refers to punctures, cuts and abrasions due to normal driving conditions. In the event of damage to these items, there will be no charge. The cost is $5.00 per day.

Loss Damage Waiver (LDW)
Loss Damage Waiver protects you against damage caused as a result of Multi-Vehicle Accidents and single vehicle accidents. You are also covered for hail and storm damage (except flood damage), theft, fire and animal damage, to the reduced liability amount where LDW is purchased.

All Drivers  
Multi-Vehicle Liability NZD 3300
Single Vehicle Liability NZD 5500
Price Per Day NZD 16.00
Reduced Liability with LDW NZD 385.00


Vehicle Class FAMILY 
All Drivers  
Multi-Vehicle Liability NZD 3300
Single Vehicle Liability NZD 5500
Price Per Day NZD 16.00
Reduced Liability with LDW NZD 500


All Drivers  
Multi-Vehicle Liability NZD 3500
Single Vehicle Liability NZD 5500
Price Per Day NZD 21.00
Reduced Liability with LDW NZD 500


Vehicle Class 12 SEATER MINIBUS 
All Drivers  
Multi-Vehicle Liability NZD 5000
Single Vehicle Liability NZD 5500
Price Per Day NZD 21.00
Reduced Liability with LDW NZD 1000


Drivers Qualifications
Each driver must be listed on the Rental Agreement and must present their Drivers license at the time of collection. An additional driver/hirer fee of NZD 11.00 per driver will apply. Maximum 4 drivers per rental.

Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however, are subject to a compulsory, additional NZD 8.80 per day surcharge.

We can rent to drivers over the age of 80 subjects to the approval of the renting officer.

Drivers who hold a valid New Zealand Provisional License may rent from East Coast Car Rentals under the following provisions;

The New Zealand "P Plate" driver must have held his P Plate license for a minimum period of the 12 months prior to the start of the rental.
The customer must provide a "P plate" for display on the vehicle. These are readily available from most service stations.
The customer must accept the full LDW option.
The contract will include any under 25 age surcharge, if applicable.
The customer will abide by the terms of the rental contract as well as those restrictions associated with the license.
Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.

Cancellation Policy
To ensure the smoothest possible rental transaction we will allocate a specific vehicle for your use prior to your arrival, thus removing its availability from our fleet. This process generally takes place 7 days prior to collection. Therefore the following cancellation fees will apply.

  • 7+ days notice - NO Cancellation fee.
  • 24 hours to 7 days notice -  NZD 100.00 Cancellation fee (This will be charged but you will be given an equal amount credit to your next rental).
  • Within 24 hours / No Show - Up to full cost of "estimate of charges".

Reservation Amendments
Confirmed reservations can be altered and are subject to availability. Changes to the length of rental may alter daily rates or any other specially discounted offers. Please advise staff on arrival if the 'return' date is to be different than that booked. If during the rental an extended hire is required, the hirer must contact our Reservations office on 0-800-447-658 between 7:00 am and 4:00 pm. All extensions must be paid for in advance of the extension period. Please have your booking/reservation number available when you call.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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